Our client, a global consulting firm, wanted to improve their end user self-service processes for the provisioning of new hardware, software and access requests.
What We Did
Working with our trusted ServiceNow configuration partner, UP3, we worked with the client to develop a Service Catalogue strategy and detailed design. This was supported by a detailed business case that analysed existing request volumes. It assessed the impact on productivity if requests were processed on a self-service portal and fulfilled using defined workflows and automated scripts where relevant.
The client used our work to detail their Request Fulfilment strategy and are now in the process of a phased implementation.