Intro
Client Challenge
Our client, a global consulting firm, wanted to improve their end user self-service processes for the provisioning of new hardware, software and access requests.
What We Did
Working with our trusted ServiceNow configuration partner, UP3, we worked with the client to develop a Service Catalogue strategy and detailed design. This was supported by a detailed business case that analysed existing request volumes. It assessed the impact on productivity if requests were processed on a self-service portal and fulfilled using defined workflows and automated scripts where relevant.
Outcome
The client used our work to detail their Request Fulfilment strategy and are now in the process of a phased implementation.
Useful Links
How we can help
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