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Client Challenge

Our client was a leading insurance company. They had a well-established IT team that was focused upon delivering services to their internal customers.  However, as the business pursued a new strategy, fuelled by the desire to help their clients achieve digital transformation, the technology teams were asked to support IT services that were being provided to external customers.


Through a series of leadership and staff briefings, we sought consensus and support to the new IT operating model design.  As each new stakeholder group was briefed and onboarded, we established support and momentum to move to the implementation phase.

“Syniad IT worked with the leadership team to design and implement a new IT operating model, which enabled us to focus on delivering outstanding customer service, whilst also exploiting automation and process improvement opportunities”. Dominic Suri COO CT InsureTech

We have subsequently been retained by the client to undertake the implementation phase.

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How we can help​

To find out how we help organisations like yours design and build highly effective operating models, read our ultimate guide to ITSM