Skip to main content

Client Challenge

We are assisting our client, Parliamentary Digital Services, in an ongoing service improvement program spanning a number of areas.  In this instance, we helped them resolve a data quality issue with their hardware asset information, resulting from the error-prone nature of manual rekeying.

What We Did

PDS use a number of different systems of record for people data, asset information and request fulfillment.  We created a data dictionary and established a design that enabled systems to share trusted data.  In addition, we designed a solution that enabled PDS to see the last user who had logged on to a particular PC/Laptop, through integration of their asset database with Microsoft SCCM.


Data quality was significantly improved by the introduction of reliable and accurate people data, cost centre information and asset data.  Moving from manual data entry to the use of drop-down validated fields has also improved the efficiency of the team.  This was developed using an agile approach, delivering a minimal viable product in a series of development sprints which were subsequently iterated.

Now that the concept and business benefit has been improved, further development will be undertaken to enhance the system and further improve data accuracy.

Useful Links

How we can help​

To find out how we help organisations like yours design and build highly effective operating models, read our ultimate guide to ITSM.