What is Service Management tool selection?
IT teams typically use Service Management tools to automate workflow, drive efficiency and improve end-user experience.
As IT teams grow and IT services become more complex, there is often a need to enhance the IT Service Management tooling which underpins the Service Management processes.
Often, it is difficult for organisations to understand their requirements and how the various tools in the market might meet their needs.
That is where we come in.
We are independent of any ITSM tooling provider.
We regularly work as a trusted advisor to assist our clients in understanding their requirements and evaluating the various IT tooling options.
Our many years of experience in these areas have taught us a thing or two.
If you are looking to undertake your own tool selection process, we have assembled 10 ITSM tool selection tips to help you be successful.
Once you have selected your tool, we’ve assembled some generic ITSM tool implementation considerations and some tips for a successful ServiceNow implementation with specific advice for those of you who are looking to implement ServiceNow. Investing in ServiceNow is a long-term commitment and we have assembled some advice to help you maximise your ServiceNow investment.
We’ve also developed an ITSM tool cutover guide, which describes some of the challenges involved moving to a new ITSM tool.
We often hear clients saying ‘we’re going for an Out of the Box’ implementation. We don’t believe this is a realistic aim, find out why an ‘Out of the Box’ ITSM toolset configuration is impossible.
What are our services?
Tool Requirements definition
Evaluation and Selection