Occasionally, IT systems fail causing adverse impact to the users.
Most organisations have processes in place to establish the root cause and prevent a recurrence, but occasionally an incident is so serious that a more formal approach is required.
Our post-incident Lessons Learned reviews provide an independent and structured review of the key events, timeline, issues and impact caused by the incident.
We collate everything into a report that details the lessons learned and the actions arising, ensuring ownership and timelines are agreed by all parties.
We can even track the progress of all the actions, ensuring progress is made and outcomes achieved.
This service can be purchased on a one-off basis or a subscription basis which gives certainty that we’ll be there when you need us, as well as providing ease of budgeting.